Course Description:

This training covers the fundamental concepts of customer relationship management and after-sales services, addressing critical points such as customer communication management, sales funnels, customer management processes, and data utilization. Participants will gain the skills to develop effective communication strategies with customers and manage service level agreements, ultimately enhancing customer satisfaction and loyalty.

Who Can Participate?

• Professionals working in customer relations and after-sales services

• Sales, marketing, and business development professionals

• Managers seeking to improve customer satisfaction and loyalty

• Entrepreneurs who manage their own business and want to strengthen their customer management processes